Key factors that influence change at Tufts NEMC Case Study

Assessment 3- Case Study Analysis -Part 2



Complete Part 2 of an in-depth analysis of the case study, “Case Study 5: Ellen Zane—Leading change at Tufts/NEMC.” Your 6–8-page analysis will focus on how the organization navigated the changes made to improve its stability, how those changes impacted the various stakeholders and departments, and the communication practices utilized throughout this change management process.

Note: The assessments in this course build upon the work you have completed in the previous assessments. Therefore, complete the assessments in the order in which they are presented.

In today’s dynamic health care environment, leaders are expected to assume a greater change agent role and will be required to use their positional power and expertise to lead their organizations forward in uncertain waters. An in-depth understanding of organizational structures, power dynamics, resistance to change, and other factors is vital to becoming a master change agent.

This assessment provides an opportunity for you to examine the key factors in an organization that influence the development of an appropriate change strategy and implementation plan.

By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria:

  • Competency 1: Analytical Thinking: Develop complex plans or analyses.
    • Evaluate an organization’s use of structures and systems to deal with environmental uncertainty and complexity.
    • Explain how various departments and stakeholders are affected by a proposed change.
  • Competency 3: Innovative Thinking: Apply “tried and true” concepts or trends.
    • Describe the types of power at play within the organization and its potential effects.
    • Outline potential actions designed to prevent or mitigate conflict and resistance to change.
  • Competency 4: Process Management and Organizational Design: Benchmark good processes and practices.
    • Assess the effects of communications on change implementation.
  • Competency 6: Communicate effectively with diverse audiences, in an appropriate form and style, consistent with applicable organizational, professional, and scholarly standards.
    • Write clearly and concisely, using correct grammar and mechanics.
    • Support main points, claims, and conclusions with relevant and credible evidence, correctly formatting citations and references using APA style.



Use this template for your case study analysis.

Required Resources

The following resource is required to complete the assessment.


Suggested Resources

The resources provided here are optional. You may use other resources of your choice to prepare for this assessment; however, you will need to ensure that they are appropriate, credible, and valid. The MHA-FP5040 Health Administration Change Leadership Library Guide can help direct your research, and the Supplemental Resources and Research Resources, both linked from the left navigation menu in your courseroom, provide additional resources to help support you.

Organizational Change

The following resources may be of use to you in examining how the organization navigated the changes made to improve its stability, the impact of those changes, and the use of communication practices throughout the change management process.

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