Performance Improvement in Healthcare Discussion School

I’m studying for my Health & Medical class and need an explanation.

Read the chapter 4 case study on page 70 and 71 of your textbook. After reading the case study, answer the 3 case study questions on a WORD document. Be sure that your responses are detailed, thorough, and demonstrate expanded thought that addresses all aspects of each question. Responses should include reflection and references to information your have learned through your readings of the chapters and lesson presentations. All case study responses should be completed in alignment with APA formatting, and should include a cover page with your name, course title, assignment name, date, and instructor name.