Analyzing a One Travels Significant Deficiencies Refund Policy Essay

You are conducting the audit for A-One Travel. There are two major concerns you have with A-One’s operations: 1. When a customer purchases a travel package via credit card, the accounting department records a debit to accounts receivable and a credit to sales. However, if the customer cancels the package, no entry is made at the time of cancellation. The customer must request a refund in writing, and only then is the credit card refunded and reverse entries made. As expected, customers call A-One Travel upset that their credit card charges have not been reversed in a timely matter, as they were not clearly made aware that refund requests must be made in writing. (This policy is stated on the company website, but it is very difficult to find.) 2. As a result of this policy, some customers are never given refunds because they do not submit a written refund request. Because no reversing entries were made, these still appear as valid credit card sales on A-One’s books. You speak to A-One’s president, who states that it is not their problem if wealthy clientele overlooks the charge and are not concerned with getting their money back. They stick to the company policy and do not offer “freebies.” Checklist: In your analytical essay, address the following: 3. Because this is a situation you have never before encountered, you will need to research significant deficiencies. Describe what significant deficiencies are and how you think this situation applies. 4. Discuss your responsibility in informing the audit committee of this situation, if you feel the need to inform them at all. 5. Should the company policy be addressed elsewhere as part of the audit? If so, where, and how should it be explained? 6. Even though the A-One’s policy is completely legal, do you feel you have to discuss it with A-One’s board to make the refund policy more ethical or at least more transparent to customers? 7. How does this policy affect what you report as sales and accounts receivable on the financial statements? Critical Elements: • Write your original analytical essay in Standard American English. Please be sure to include an introduction, body (addressing all the checklist items), and conclusion. • Pay special attention to correct grammar, style, and mechanics. • Respond to the checklist items in a complete manner. • Ensure that your viewpoint and purpose are clearly stated. • Demonstrate logical and appropriate transitions from one idea to another. • Your paper should be highly organized, logical, and focused. Respond in a minimum of a 2- to 3-page, APA-formatted, and citation-style paper. For assistance in writing, visit the Writing Center and review common citations in APA