Customer Service Response Time on Social Media Research Paper

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Analyze the evolution of social media standards and practices and how it relates to the potential need for regulation of social media, along with ethical concerns.

Instructions

Many people get all or most of their news from social media. For this project, we are going to be analyzing the content of several social media sites from major news sources, paying particular attention to social media standards, practices, and regulation.

Where do you get your news? Start by going to one major news site’s FACEBOOK page (CNN, MSNBC, FOX, etc.) Try another different news site’s TWITTER feed, and third choose another social media site such as Reddit, Pinterest, or another (preferably one you use, if there is one). For Example, one pair is Facebook and CNN; Twitter and MSNBC. You cannot use the same social media platform with 3 different news sits or vice versa.

Analyze the sites in a 3-5 page total paper. In your analysis, be sure to include the following:

• General introduction to your thoughts on the social media you studied
• Several social media practices you observed (e.g., what gets the most interaction?)
• Examples of regulation of social media and discussion of such regulation (Is it good, bad, or indifferent? How could circumstances change the situation?)
• Analysis of ethical concerns (e.g., can you see examples of bias?)
• What is the culture of each site – how do users seem to respond to questionable items? (Is racism or open mocking ignored or pursued?)
• Conclusion of your findings

Grading Rubric

F	F	C	B	A
0	1	2	3	4
Not Submitted	No Pass	Competence	Proficiency	Mastery
Not Submitted	Failed to provide a general introduction	Gave a bit of introduction, but you need to provide more details or make other corrections as described by the feedback you are receiving.	Gave a good, basic introduction.	Gave a strong, in-depth introduction.
Not Submitted	Failed to identify several social media practices	Briefly mentioned a practice or two, but you need to provide more details or make other corrections as described by the feedback you are receiving.	Identified and gave some discussion of several social media practices.	Identified and thoroughly analyzed several social media practices.
Not Submitted	Failed to provide several examples of regulation	Gave an example of regulation, but you need to provide more details or make other corrections as described by the feedback you are receiving.	Gave several examples of social media regulation and considered in some depth.	Gave several good examples of social media regulation and an insightful analysis of impact.
Not Submitted	Failed to analyze ethical concerns	Mentioned an ethical concern, but you need to provide more details or make other corrections as described by the feedback you are receiving.	Analyzed several ethical consideration with basic impact.	Thoroughly analyzed several ethical consideration.
Not Submitted	Failed to identify users’ response(s) to questionable responses	Briefly described users’ response to questionable responses, but you need to provide more details or make other corrections as described by the feedback you are receiving.	Identified and discussed in brief the culture of the different sites.	Thoughtfully and completely considered the culture of the sites.
Not Submitted	Failed to give a conclusion	Gave a bit of conclusion, but you need to provide more details or make other corrections as described by the feedback you are receiving.	Gave a basic conclusion	Gave a thorough, insightful conclusion.