Mediation Process in Workplace Conflict
The Mediation Process Instructions: Go to the following web address: https://video.search.yahoo.com/yhs/search;_ylt=Awr…
View the video Conflict between CHWs (Community Health Workers)
Use the provided Mediation Process to complete an analysis of the video. All reports must be typed. See the following example, to construct your mediation intervention.
The Mediation Process Example:
Step 1: Hear the stories: Paraphrase each person’s story objectively and succinctly.
Charlie and Mike:
Charlie: I need more flexibility to make last-minute changes to the marketing brochure before production. We are paid for our creativity and to produce a quality brochure that will sell our clients’ products. We’ll lose clients if we can’t handle their demands and produce flawless marketing products.
Mike: Last-minute changes frustrate the production staff and are very costly. The client doesn’t pay for these changes, we do. If we don’t get a handle on costs, we’ll have to pass these extra costs on to our clients. But then, we’ll lose our competitive advantage and our clients will look elsewhere.
