Problem Solving and Delegation Process Worksheet

Complete the Processes worksheet.

Open the “Processes Worksheet” link above. There are two sections to be thoroughly and accurately completed: Delegation Process and Problem Solving. Please indicate with reference and citation or simply identifying which resource you used for your process before or after each worksheet.

Section One: Delegation Process

• Please review Course Strategy Guide for thoughts about this exercise.
• You may opt to use the Delegation Process Steps from the “Successful Delegation: Using the Power of Other People’s Help” from MindTools.
• Feel free to use a different source.
• Be sure to specify (cite and reference) which source you are using for this exercise.

Column;

One: Name of step from specific model selected.

Two: This specific step from the model paraphrased in your words.

Three: A thorough and detailed scenario demonstrating that you understand how this step would function. This can be a scenario that you write; one that you have experienced; or one of the case studies from the benchmark assignment.

Section Two: Problem-Solving Process

• Please review Course Strategy Guide for thoughts about this exercise.
• You may opt to use the Problem-Solving Steps from the textbook, Leadership for Health Professionals.
• Feel free to use a different source.
• Be sure to specify (cite and reference) which source you are using for this exercise.

Column;

One: Name of step from specific model selected.

 Two: This specific step from the model paraphrased in your words.

Three: A thorough and detailed scenario demonstrating that you understand how this step would function. This can be a scenario that you write; one that you have experienced; one of the case studies from the resources on the benchmark assignment; or one of the scenarios below.

NOTE: It is vitally important that you indicate which source you are using for the models listed in each worksheet. Which source(s) did you use for delegation worksheet and which source(s) did you use for problem-solving worksheets?

Use full sentences for your scenario and proofread your work to be sure your submitted worksheet is free of mechanical and grammatical errors.

SAMPLE SCENARIOS BY INSTRUCTOR:

Scenario A:

As a new administrator of the health information management (HIM) department at ABC Medical Center, there is a huge backlog of requests for medical records to be sent to patients and other medical facilities. There has been no consistent and organized management effort for dealing with this backlog. You need to delegate some tasks to keep current workload done while working on this backlog. Your goal would be to work towards a situation where all requests are completed within ten days of receipt. Further goals would be established to make this an even shorter window for processing medical records.

Scenario B:

The Wannabe Well Hospital just received a report of their most recent patient satisfaction scores from the third-party vendor that administers these surveys. The hospital administrator has just asked you to manage a team to analyze and evaluate the recent scores and determine a plan of action to improve the scores within the next year.