The Role and Importance of Patient Experience

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Evaluate the role and importance of the patient experience.

Course Scenario

Chaparral Regional Hospital is a small, urban hospital of approximately 60 beds, and offers the following:

  • Emergency room services
  • Intensive care
  • Surgical care
  • Obstetrics
  • Diagnostic services
  • Some rehabilitation therapies
  • Inpatient pharmacy services
  • Geriatric services and
  • Consumer physician referral services

Recently, the CEO has been hearing complaints from both patients and staff. You have been hired to design and implement a Quality Improvement Plan to help uncover quality problems and satisfactorily resolve them.

Scenario Continued

The Public Information Officer for Chaparral Regional Hospital as contacted you requesting information for the employee newsletter. In particular, she would like you to write a short article with an accompanying infographic detailing the role and importance of the patient experience when working towards quality improvement.

Moral Right To Healthcare Presentation

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Prior to beginning work on this discussion, review Chapters 1 through 9 of the textbook and the web page Health Information Privacy (Links to an external site.), and watch the video Life After Death by PowerPoint (Corporate Comedy Video) (Links to an external site.). In addition, read the document AMA’s Code of Medical Ethics (Links to an external site.) and the following articles:

hospital’s compliance officer

Imagine that you are a hospital’s compliance officer, and you are charged with making a presentation to your hospital’s board of directors regarding the moral right to health care. Your presentation should include at least three of the elements learned throughout this course, which could include, but are not limited to the code of ethics, resource allocation, Stark Law, medical malpractice, and/or cultural competency.

First: Create a PowerPoint presentation that addresses the issue of the moral right to healthcare. Your presentation must include at least five slides (not including a cover slide and reference slide).

Next: Present your PowerPoint using the program of your choice — Screencast-O-Matic (Links to an external site.), Jing (Links to an external site.), MP3 or MP4 — by providing the voiceover (audio) for your meeting/presentation, and then upload your video file to the classroom. Your screencast presentation should be between 3 and 5 minutes long. The use of a screencast program is required. Adding audio to your PowerPoint presentation does not count as a screencast.

Please remember: This is a PowerPoint presentation being provided to the board of directors (BOD). Picture the audience as the board of directors. Therefore, as in any presentation, it is very important not to overload your slides with too much information or to place your entire script onto your slides. Your PowerPoint slides should have summarized bullet points with the bulk of what you are going to say to the BOD below the slide in the Notes Section, and please do not forget that your in-text citations should be in the notes section matching those sources listed in your reference slide.

Decision Support Applications

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Decision Support Applications

HI300: Information Technology and Systems for Health Care

TOPIC #1: Decision Support Applications

Investigate clinical decision support applications and provide a summary of at least two of the applications that you find. Please provide facts about each of the applications and answer the following questions:

1. What does the application do?

2. How does the application help the user? Listed below are application examples. You are not limited to this selection: DxPlain®, QMR®, Prodigy®, Diagnosis Pro®, Iliad®, and Problem Knowledge Couplers®

Community Blood Center of the Carolinas

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Community Blood Center of the Carolinas

Choose any case that you worked on in this course. Complete a 15-20-slide presentation (not including the title or reference slide) of the case analysis. Add to this analysis for depth where needed as you may have not done this in a previous assignment. Pretend you are presenting your case findings to its organizational leadership. Use the case analysis format to include:

Title slide

Introduction (brief description of the organization or department) (1 Slide)

  • Definition of the problem (1-2 slides)
  • Identification of the stakeholders (1-2 slides)
  • Analysis (1-2 slides) (The SWOT is an example of what to use here)
  • Identification of alternative solutions (1-2 slides)
  • Evaluation of alternative solutions (2-3 slides)
  • Solution (Justification) (1-2 slides)
  • Implementation steps (include stakeholder issues and how to communicate the findings) (2-3 slides)
  • Conclusion and reflection of this process (1-2 slides)
  • Resources slide (APA formatted resources and reference list) (1-2 slides)
  • Use the noted format in PowerPoint for elaboration of slide content
  • Use the audio function in PowerPoint to make your verbal presentation.

Stereotyping Problem

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Stereotyping Problem

Having a safe and appropriate organizational culture involves developing employees understanding of how the patient population characteristics can influence clinical decision-making.

As a hospital administrator, you hear some complaints and want to investigate whether the problem of stereotyping exists at your facility.

Using the South University Online Library or the Internet, research various types of stereotyping such as racial, ethnic, religious, and gender. Based on your research and understanding, respond to the following:

How will you conduct the investigation? What will you do if the problem does exist at your facility?

Recently staff has been complaining about abusive physician behavior. A process introduced to deal with abusive physician behavior alienates some doctors. As a direct result of the staff complaints, one of every three doctors threatens to leave the hospital.

Recommend a system for addressing the grievances along with a long-term solution focused on the interpersonal conflict.

  • Use the case study form to complete this discussion

Introduction

Definition of the problem.

Identification of the stakeholders.

Identification and evaluation of alternative solutions.

  • Solution chosen and its justification